Sometimes MochiBot Needs to Catch its Breath

by maya

If you’ve gotten an error message when signing into MochiBot recently, don’t worry. Our systems have been under a lot of stress lately, and you will occasionally get that error when the Dashboard is unable to load its data properly. If it happens, then please wait an hour or so and try again in order for the cache to set properly.
We apologize for any inconvenience, and we appreciate your patience as we diligently work on a solution.

MochiBot Hiccup

by maya

We experienced a minor issue with our stats loading yesterday. We do, however, have the data and are working diligently today to restore it so that you can access it from the reporting system. Rest assured that your current MochiBot stats are still being captured, as well. We expect the stats to be updated and back in full swing today.

We apologize for the inconvenience; thanks for your patience.

Server Down

by JamesonH

We just had a server go down this weekend and wasn’t noticed until earlier today. Your MochiBot stats are still being captured, but they need to be reprocessed once the team gets the new servers up. We expect the stats to be up again by late Monday mid-day Wednesday.

Sorry for any inconvenience and thanks for your patience.

Outage

by JamesonH

There was an outage of the system today for a few hours so your stats may have a gap in the data. The issue has since been resolved and measures have been put in place to monitor for the abnormality that was hit.

We’re still ironing out some bugs with the recent upgrade so we apologize for any inconvenience this may have caused.

Missed traffic

by JamesonH

We’ve been making some upgrades to MochiBot recently and one of the main servers silently crashed last night without us noticing. Fortunately, the problem has since been fixed but we didn’t capture any data for the time that the server went down. We fixed the issue today around 11am PST so the stats you see tomorrow might look a bit strange.

Back to work for us. :) Have a great weekend!

Upgrades

by JamesonH

We just finished upgrading both our servers and the network that we run on. The upgrades will increase the speed of the system and give us some greater stability. It’s been a while since we last upgraded the servers. In fact it had been some 500+ odd days since it was last rebooted. That’s pretty cool! =)

You may notice a small dip in your traffic and that’s during the time we were running the upgrades. Sorry for any inconveniences!

Flatlined

by JamesonH

Today you’ll notice a flatline of traffic data in MochiBot due to an issue with our DNS last night. The outage was between March 4 at 6pm to March 5 at 7am PST.

The outage was due to our DNS being reset by Yahoo after a domain renewal. If you’re considering the use of Yahoo’s domain registry services, then I would highly discourage it! We’ve had nothing but problems using their system and running into problems like we did last night is completely unacceptable if you’re running a mission critical site.

Short Outage

by JamesonH

We had a short outage today between 4:30pm and 5:30pm PST. You’ll probably see a dip in your stats between that time. Things are working as expected now so sorry for the inconvenience.

Server Down

by JamesonH

Sorry for the inconvenience but one of our servers went down late last night so you won’t be able to log into the site right now. We’re looking into the problem and hope to have it fixed up shortly.

Thanks for your patience!

**UPDATE** The servers are up and running again. The problem was not with the servers, but rather a router. No data was lost so the system is processing all of the past day’s traffic and should be finished soon.

Have a great weekend! :)

Network Outage

by JamesonH

We had a network outage at our data center yesterday between noon and 4pm PST. No data was collected during that time so you’ll see a break in your MochiBot reports. Sorry for the inconvenience.